Updating Contact Information

DU Alert will automatically send emergency messages to the "primary" phone number and "preferred" email address you have listed in Banner.  We strongly urge you to add a cell phone number so that you can receive SMS text messages in case of an emergency.  Adding additional phone numbers and email addresses is optional.  Below are instructions for updating your information.

NOTE: Your personal contact information will never be shared with third parties.  DU Alert notices are reserved for emergencies and campus closings only.  You will only receive emergency and campus closing information from DU via DU Alert. 

Updating Your Phone Number

  1. Click Here
  2. Login using your Davenport credentials 
  3. Under Phones choose Primary Phone Number
  4. Ensure your primary phone number is correct
  5. To receive alert text messages on your cell phone, scroll to Phone Type and select Emergency Text Message from the drop down menu
  6. Add your cell phone number
  7. To add an additional emergency voicemail number, select "Emergency Voicemail" from the next drop down menu
  8. Add a phone number - NOTE: We will use the number listed as "primary" for emergency voicemail if no other number is entered
  9. If you desire, add other numbers, such as an emergency contact
  10. Click submit

Updating Your Email Address

  1. Click Here
  2. Login using your Davenport credentials
  3. DU Alert will send messages to the email address listed as Preferred.  To add an additional email address, select the type from the drop down menu
  4. Click submit

Updating Your Mailing Address

You have have noticed the address verification popup on the student connection.  To make sure you receive the latest mail communications from DU, it is important you keep your mailing record up-to-date. 

If the address displayed is correct and accurate, all you need to do is select the button that says "This Address is Correct."  The popup will disappear and will return to verify your address at most once every fifteen (15) weeks. 

If the displayed address is missing or incorrect, choose the button that says "This Address is NOT correct."  You will then be directed to Self-Service Banner to update your address.  

If you choose "I will verify this information later" the popup will be dismissed until your next visit to the Student Connection. 

For more details about the address verification popup, you can download this document. 

You can also update your address at any time by clicking here.

If your Student Mailing Address is missing

  1. Select Type of Address to Insert
  2. Choose Student Mailing Address then click submit
  3. Enter today's date in the Valid from this Date (MM/DD/YYYY format)
  4. For Until This Date, leave blank
  5. Enter your mailing address in the following fields
    • Address Line 1, City, State or Province, and Zip or Postal code are REQUIRED FIELDS
    • If Nation is entered, only Address Line 1 and City are required
  6. Scroll to the bottom of the page and click submit

If your Student Mailing Address is incorrect

  1. Select the Current link below the Student Mailing Address header
  2. In the Until This Date field, enter today's date (MM/DD/YYYY format) or select the delete this address checkbox to completely remove this address
  3. Scroll down to the bottom of the page and click submit
  4. You now must enter a new Student Mailing Address
    1. Select type of address to insert
    2. Choose student mailing address, then click submit
    3. Enter today's date in the valid from this date (MM/DD/YYYY format)
    4. For until this date, leave blank
    5. Enter your mailing address in the following fields
      • Address Line 1, City, State or Province, and Zip or Postal Code are REQUIRED FIELDS
      • If Nation is entered, only Address Line 1 and City are required
    6. Scroll to the bottom of the page and click submit

There are several address types in Banner, but you MUST update your student mailing address so you will receive important mailings from the university such as:

  • Emergency
  • Financial Aid
  • International
  • Parents
  • Resident Housing
  • Employee Mailing Address (for student employees only)